3) It CHANGED the whatsapp version I had on the PC. Fone on October/07/2021 and had immediate problems: 2) It CHANGED my phone’s whatsapp version without asking permission, and left whatsapp BUGGY.

Only automated robot generic answers Here is a simple chronological list of ALL THE PROBLEMS the software caused me: 1) I purchased and installed Dr. I reiteraited the reibursament claim 5 times, and have not yet recieved any answer. The software is a disgrace and I asked for a refund, but have been ENTIRELY IGNORED. _ Original Message: I believed “Wondershare” DR FONE promisses of a whatsapp backup and their declaration of 'free returns or exchanges within 7 days of receiving your order'. Nevertheless, I keep the original text here bellow, for reference. So I change the title of this post (which originally said 'fraud', to the present title, because if they refunded me, it is not a 'fraud', and upgraded form on to two star, because at least they 'exist' and provide a refund. And their support took two weeks and lots of effort to produce a REAL HUMAN ANSWER, but at the end (after posting my complaint here with one star) I got contacted by mail by a real human being and got refunded. I do not like the software, had lots of problems with it. I do not like the software, but at least got refunded. Our tech support will contact you soon, please keep an eye on it. Thank you for giving Wondershare enough trust to take care of your concern further. You are important to us and we want to help you as best we can. Would you please send us your contact email after receiving an invitation from Trustpilot? Our support team will investigate it further and provide a solution as soon as possible. We are eager to help you solve this problem but need to get more information. Certainly, it would be very depressing if the program icon didn't appear in your toolbar after purchase. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. We'll keep improving and bring a better experience for our users.

I understand that it is very important for users to get help timely when he/she has trouble using the product. Reply from Wondershare Updated 3 days ago

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